Dear Sir or Madam,

Please read the following information carefully before submitting your ticket, it will be helpful for you.

1. If you have already purchased the product, there is no "Enter Registration Code" button in the registration window which indicates that you are still using the trial version not the full-working version. That is, you haven't upgraded it into the full-working version. If you just purchased the product via the order system of Shareit, there is a link for downloading the full-working upgrade package in the registration email, and you can also get the link from Customer Care Center.

2. Please pay attention to the following information if you are the user who purchased our product before Jan 20, 2007:
Our Registration system and Live Update system are being changed completely. Therefore, the user who purchased our product before Jan 20, 2007 is unable to upgrade their product till the two systems changed. There are about hundreds of users requiring to upgrade everyday, it's impossible for us to meet so many requirements manually. The new upgrade method will be noticed on this page soon.

3. At present, there is only the Shareit order system on this website(iconcool.com). Meanwhile, there are few software websites which are using the Regsoft and Regnow order system for selling our products. The following page lists the product ID of all our products sold in the above 3 order systems: http://www.iconcool.com/id.htm
Be sure that only the order which has the legal product ID will be authorized and protected by law. If you have any questions about the legality of seller online when you are purchasing our products, please click here Feedback to CEO to contact us.

4. Normally, after your order being authorized, you can receive your registration code and upgrade info within few minutes. If you haven't received them within two hours, please visit Customer Care Center and click My Account to login into the customer service area in which you can find your registration code and upgrade info.

If you haven't the user ID and password of My Account, please click the "User data forgotten or unknown?" link on the "My Account" login page, then enter the e-mail address you entered as the billing address for your order, and submit your request. A few moments later, you will receive your user ID and the link to rebuild your password.

5. If you want to know more about My Account, please visit Customer Care Center. In addition, the Customer Care Center offers FAQs, order data and information on contacting customer service.

6. If you want to know about more information of our products, or you meet some troubles while downloading, purchasing or using the products, we would like to help you at any time. We will try our best to satisfy you, and we also improve our customer supports in order to bring you much better customer service experience.

Please send your question to our customer supporter via the following form, and then our customer supporters will reply to you and solve your problem within 24 hours.

Note:
1. If you are a registered user, please enter the correct information as possible as you can, such as Order Date, Order ID, Product ID and so on. And then we can resolve your problem timely and correctly. As for the Product ID, you can find it in the Register page.

2. If you haven't received our response within 48 hours, it may be the unknown server problems. Please tell us another e-mail address you have.

3. If you have some problems about outsourcing, network cheat, pirate, payment, registration, customer service and etc, need the principal even the CEO of our company to deal with, please send your message via this link: Feedback to CEO.

4. Our products are only sold online via Shareit order system on this website. If you find that there are any other payment systems while purchasing IconCool products on this website, or the order information you received is not from Shareit, please don't hesitate to contact us through Feedback to CEO.

Thanks again for your consideration!

You can also contact our customer supporter via email address below
Registration and Sales
E-mail: sale@IconCool.com
Technical Support
E-mail: supports@IconCool.com
Webmaster
E-mail: admin@IconCool.com